Copy of RETURNS & EXCHANGES
Thank you for shopping at EXLURA. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwear and final sale) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
1.If our company is responsible for the issue,we will allow a return to our warehouse for a refund or an exchange .
2.Once we receive the item,we will refund in full the original product price and its shipping or resend for free a replacement at our expense.This solutuion is only when EXLURA is responsible for shipping the wrong item/size
If the customer has ordered on incorrect size or product,we can also allow a return.In the case ,the customer will be responsible for the shipping fee both ways (to and from our warehouse)for an exchange.If the customer chooses a refund ,we will refund the original product price.All and any shipping fees are non-refundable.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at email@example.com or chat with us online.